Refund policy
Return & Refund Policy
Vellorae wants every customer to feel confident and satisfied with their purchase. Please review the return and refund guidelines below.
Returns
Vellorae accepts returns within 14 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from scratches, damage, or signs of wear
- Returned with the original packaging
For hygiene and quality purposes, jewelry that has been worn, damaged after delivery, or altered may not be eligible for return.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, please contact Vellorae within 5 days of delivery with your order number and clear photos of the item and packaging.
After the issue has been reviewed, an appropriate replacement or refund will be provided.
Refunds
Once a return is received and inspected, notification will be provided regarding the status of the refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return:
- Items showing signs of wear or damage
- Jewelry returned without its original packaging
- Personalized, engraved, or custom-made jewelry
- Final sale or clearance items
Order Cancellations
For order cancellations or changes, please contact Vellorae as soon as possible.
Once an order has been processed or shipped, cancellation or modification may no longer be possible.
Lost or Stolen Packages
Vellorae is not responsible for packages that have been marked as delivered by the shipping carrier but are reported as lost or stolen.
Customers are encouraged to contact the shipping carrier directly and check with household members, neighbors, or the local delivery office.
Contact
For questions regarding a return, refund, or order, please use the contact information provided on the Vellorae website.
Please include your name, order number, and reason for contacting Vellorae so your request can be reviewed promptly.