Shipping policy
Shipping Policy
Vellorae is committed to providing a smooth and reliable delivery experience. Please review the shipping information below before placing an order.
Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Once an order has been processed and shipped, tracking information will be provided when available.
Shipping Time
Estimated delivery time is 7–10 business days after processing.
Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside of Vellorae’s control.
Business days do not include weekends or holidays.
Tracking
Once tracking information becomes available, customers are encouraged to monitor the shipment directly through the shipping carrier.
Please allow up to 48 hours for tracking information to update after receiving a shipment notification.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address needs to be corrected, please contact Vellorae as soon as possible.
Once an order has been processed or shipped, address changes may no longer be possible.
Vellorae is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Delayed Packages
Occasional carrier delays may occur.
If tracking has not updated for several business days or the package appears significantly delayed beyond the estimated delivery window, please contact Vellorae with your order number for assistance.
Lost or Stolen Packages
Vellorae is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen.
Customers are encouraged to check with household members, neighbors, the delivery location, and the shipping carrier before contacting Vellorae.
Multiple Items
Orders containing multiple items may occasionally arrive in separate packages.
If this occurs, additional tracking information may be provided for each shipment.
Contact
For questions regarding shipping or delivery, please use the contact information provided on the Vellorae website.
Please include your name and order number so your request can be reviewed promptly.